[QUOTE] Selling 300+ cars a year for the past 25 years...learns you a lot....[/QUOTE] Not obviously a grasp of good English. [QUOTE] Can safely say that the workshop is lucky to break even.[/QUOTE] That I cannot believe. The small garage maybe but not the franchised dealers. The money they charge must go somewhere and I know it is not to the lads on the floor doing the actual work. I totally hate putting a car into a garage and avoid it if at all possible. Unfortunately I now have a car still under warranty and so am rather hog-tied for a couple of years. My local Vauxhall service manager is a good chap (often lent me specialist tools in the past) but I still don't trust his troops even under his watchful eye. Once got an Opel Kaddet back from a big Vauxhall dealership. Came back with a rattle it didn't have before. Opened the bonnet and found several spanners, screwdriver and an oil can down behind the battery. Didn't go back to complain - just added them to my toolkit. Vin.