Vauxhall service PHOTO's

I agree that the heads been off and its probably due to a cock up in the
timing but if it was my car the questions to asked would be:-
1 Why was'nt it valeted to get rid of the oil stains ( were the wipers
replaced or is the wind screen smearing in the wet)
2 looking at the photo i can see a blue dot ( possibly instant gasket w2hich
should not be needed on a head gasket )
3 HOW LONG IS THIS WORK ON YOUR CAR GAURANTEED FOR .
At the very least i agree that you should have a full and honest explanation
as well as an in depth writen letter or job sheet to attach to the cars
service book for when it comes to be sold in the future.

 

I think your right as the 'possible instant gasket' is actually on the joint
between cylinder head and rocker cover.

The work they were contracted to do is garantteed for 3 month or 3000 miles

The undocumented work carries no garranttee as it does not officially exist.

Hence my reason for complaint.



Fatsod

 

All I can say is good on fat sod for not letting people tread all over
him!.

Couldn't agree more.

Peter

 

You can also see what look to be traces of fresh Hylomar.

 

Apparently on date Sun, 4 Jul 2004 11:14:12 +0100, "ivan"

This is a myth worth exploding.

When you take your car to a garage plastered with the word "Vauxhall", you are
not going to Vauxhall. You are going to a garage who sell Vauxhall cars on
behalf of the vehicle manufacturer. The cars themselves are designed and made
by an entirely different set of engineers, mechanics, etc.

It may be that a given Vauxhall dealer has staff who have been "trained by
Vauxhall," etc, but it doesn't follow that they know all about the car(s) or
how to maintain them properly. Nor does it mean they learned anything while
being trained.

The problem is supply and demand. The dealer will get punters coming to his
workshop almost regardless of what he charges or how badly the job is done, so
he has no pressing motivation to employ the best mechanics, do the job cheaply,
while a workshop that has not got Vauxhall backing gets people coming back when
his mechanics do a good job and not when they mess up / cost a lot / etc. So,
the workshop which needs the best mechanics will pay for them and the dealer
won't compete.

I'm not saying all dealers are rubbish and all non-franchise engineers are the
best, but I am saying it's not the other way round...

 

OMG, you're really getting worked up!

What's more amazing is how you think the garage's behaviour is perfectly
acceptable.

You also seem to be something.

Read the answers he's already given you ffs, it's perfectly clear to
anyone of even mild intelligence.

 

He has every right to, having read the thread.

And I'd like to be there to see you carried away in the ambulance.

And you seem to be an apologist for con-artists, shoddy workers and
liars.

Yes, you're bringing out the best of British customer service, here.
Someone wants a fair deal, and you start throwing insults regarding
their disability permit. Very good - are you twelve?

How about an acknowledgement of all work that was done, so that it may
be subject to a guarantee?

Oh yes he has. You just haven't read it yet. This could be because the
reply contains words with more than one syllable however.

Yes, apparently several times. Read all the posts.

What, like being a dickhead on netnews?

HTH, HAND

 

What the **** you all moaning about....didn't they repair the fucking thing
?
its only an old shitty 97 diesel astra that you couldn't bloody give away at
an auction house... broke better ones.

JK

 

totally agree with fatsod - take it all the way to the top, typical of
Vauxhall licking your arse to buy a car from them and then fobbing you off
with bullshit whilst insulting your intelligence at the same time.
another point to put across is, if they were responsible for dropping a
bollock and the car was out of use shouldn't they have been responsible to
have provided a curtesey car?

 

I can't say I am really surprised, especially having worked in a similar
environment in the domestic electronics industry.

The very large company that I worked for used to design and manufacture
their own test and alignment equipment for their products, and even boasted
their own national engineers training school.

However in the unlikely event that a required piece of test equipment was
available in our workshop, there was a 5 to1 chance against actually finding
someone capable of using it correctly.

Therefore a lot of stuff was just 'tweaked' (usually for optimum smoke!)
with customers blissfully unaware of the shortened life, or inferior working
of their pride and joy, due to things such as incorrectly set up power
supplies, bad alignment etc.

 

Why am I not surprised you don't quite grasp the concept of decent
customer service ? I'd not noticed that garage's charge less for work
on 7 year-old cars and the OP is entitled to exactly the same
standard of work and warranty as anyone else.


E-mail address, hopefully self-explanatory
Andy Pandy

 

Must be release day at the local mental institution...

Anyways a car is a car just because its a few years old doesn't mean shit,
its still his pride and joy.

I think you missed the whole point of this anyway, its all about being
honest to your customers. You know, good customer service??...

Obviously not.

 

Diver () gurgled happily, sounding much like they
were saying :

Erm, what's this got to do with Vauxhall?

It's between the OP and the dealer.

 

Wrong! Its the GM engine.

Anthony
Remove eight from email to reply.

 

The work they were contracted to do is garantteed for 3 month or 3000
miles

That's another thing that gets me. I don't know what the interval for you
cambelt is, but let's say it's 40k miles (I think you said that actually).
In which case why isn't it guaranteed for 40,000 miles? If it goes at 35k
after changing it last you've done nothing wrong, yet the work is out of
guarantee (in fact I thought general workmanship guarantees lasted a year)
and there's sweet FA recompense you're entitled to.

Peter

 

Workshops in a Garage are only there because they are a necessary evil....
never make money & are central to every whinging arsehole that has something
to say.
Bottom line.....Real money is made from sales... not from workshops... been
long enough in the game to realise that.

JK

 

Here - my gift to you because you're special. Decorative enamel
handled scissors:

8<

 

You really are a bit thick, aren't you?

 

you beat me too it

 

Incontravertable proof that in the land of the blind, the one eyed man
is king...

<*waves to Steve*>