Vauxhall service PHOTO's

probably too scared..

different story but where I work a I once took a customer order for some
mixed paint.

The following day a member of staff prepared the paint and it was collected.

Unknown to me the following day they customers husband bought something else
and the cashier enquired if the missus liked the paint, he said she loved
it...

I discovered that the shading off the machine and the order was a bugs dick
out, so I telephoned the lady customer and explained she could return the
paint, and we would do her a new one and offer her something for her
trouble. A few hours later she returned and explained that it was on the
wall and to cut a long story short we ended up paying for a deccy to repaint
the whole room in the original proper colour..

Cost a fortune...

Morel of the story???? What the customer doesn't see the trader gets away
with, consequently I'm a little more hesitant at admitting such errors...

I dare say some people would have spat the dummy and wanted a new engine or
something!

tinted some paint for a customer

 

Good point, and as such take that to them and present it in a calm none
shouting mannor.

Working in a shop the customer who comes f-ing and blinding and shouting,
doesn't exactly inspire bending over backwards, going the extra mile to help
service...They get the bare minimum and bugger all else.

I guess you could explain it and tell them you understand shit happens and
ask them to prepare a 100% discounted invoice for the work, so you have a
receipt for it.

 

Oh believe me I will not be shouting or swearing when I go back in on
Monday. I will be very cool calm and collected. Years of dealing
subcontract suppliers in relation to quality issues has given the skills
required to attain a satisfactory conclusion.

There are a couple minor issues that will also be raised, such as
the previous owner informed them in Feb he wasn't trading it in for
his new Vectra Diesel Estate and that we were the new owners and
would they amend their records.

11th June booked car in for service and MOT and informed them
that the address on the invoice was wrong.

Around the 15th, the dealer informs previous owner his car is due
an MOT, he informs them he doesnt own it.

30th June 5pm informed by dealer car not ready waiting for parts.

2nd July 5pm Dealer phones previous owner to tell him his
car is ready. Previous is very puzzled and tells them again he doesnt
own the car.

2nd July 5:15pm Dealer telephones us and and says car wont be ready
until Sat morning as the part they got was faulty and they had to order
another one which they'll fit on Saturday morning and will telephone
at 10am.

3rd July 11am My wife telephones dealer and gets told...oh yes
your the one in for the head gasket. I'll find out when it will be
ready.....
We are just finishing it off. Give us an hour and I'll give you a bell.

3rd July 12:45pm we are thoroughly pissed off. The place closes
at 1pm So we go down to the dealers and display our displeasure
at the delay whilst paying for the work.
Once again we tell them that the address is wrong on the invoice.
They scribble it out with biro and promise to amend their records
I ask them for the MOT failure sheet which they cant produce.
Aparently it's in the Safe.

Neither the Service Manager or After Sales Director where
available unfortunately to enable us to register our displeasure
on the length of time taken for a simple job every service job..

On arriving home, and I regret not doing it at the garage.
I popped the bonnet. The cylinder head bolts couldn't
have been more prominant had they been chrome plated.
On further inspection it appears the a new cylinder head
gasket has been fitted along with a shiny new nut on the
exhaust manifold. (difficult to photograph). Phoned my
cousin who owned the car previously and he said the head
bolts had never been changed from new. He also informed
me about them telephoning him the night previous, and of the
occaision they advised him about the pending MOT.

So it cant in reality be a supprise why I should see my arse
over this lot.

If anyone knows the name and business address of the
Quality Director for Vauxhall in the UK I would be very
much oblidged and gratefull to anyone who would pass
it on.

Again, I would not divulge who gave it to me.

-
Fatsod

 

Yes it might have cost you a fortune, but I would argue that the cost of not
admitting mistakes will in the long term cost you a lot more. For you would
get a bad name in the local community and people would simply go elsewhere
A customer who feels conned will feel that way for a very long time. They
will
also warn other people of the experience they had when dealing with you.
I'd
say that for every person that spits their dummy out, there will equally the
same
number of people who appreciate someone being honest.

We all understand that no-one deliberatly set out to do bad work.
But as the saying goes 'Shit Happens'

So remember the next time your having an heart transplant and the
surgeon leaves his step ladders and bucket in your chest I think
you'd rather he were honest and owned up to his mistake before
he stitched you up.

-
Fatsod

 

Hello,

Why are you SO mad! If they have done something, then it seems they have
put it right again. I took a car in and got it back smelling of burning
because of oil over the engine. That was a cambelt change too.
This is the problem with having computers rather than mechanics.

 

OH SHUT UP!
What exactly do you want from the garage?

They made a mistake and have put it right as they should for no extra
charge.
I hope they refuse to take the car from you again as you sound like the
typical annoying Victor Meldrew type. Do you moan about anything and
everything? People like you tend to just to make a point. All the same!

 

OH SHUT UP!

He's already told you, quite clearly.

 

what engine is it

Isuzu.

 

OMG, you're really getting worked up! I would love to be in the garage when
you go back, just to have a laugh. You seem to be an old moaner, especially
the way you seem to think you are always right and mentioning getting what
you want all the time. Also having practice in that area. have you done
this sort of thing before then?
What are you going on about heart transplants for, is that something to do
with the way you got the blue badge into the pictures? Maybe you could
start flashing that about if it is for you and shouting discrimination and
the world hates you or something at the same time as stamping your feet.

As I have said before - WHAT DO YOU WANT FROM THE GARAGE?
You haven't answered that yet. The address changes on the computer could be
down to YOUR fault, or that of your cousin. Did either of you inform the
garage who the new owner was, did your relative not have the common sense to
say, "I DO NOT OWN THE CAR" ? Unless you tell the garage they will not know
as the DVLA don't send them an update and they are not psychic.

I hope the garage tells you to go away and find somewhere else to take the
car. That'll teach you to be a persistant moaner. Get a hobby or
something.

 

<SNIP>

I must say I'm surprised by the somewhat hostile ( apart from the
initial confirmation from Mr Cheerful ) that you has received.

If my engine had been rebuilt without my knowing, I would be bloody
furious. You are absolutely right in insisting you were advised of the
work and obtaining some record of continuing responsibility.

Would the critics be happy if they came along in the future to buy
your car, and you in all sincerity, said nothing had been done ?
That's not to mention the oil splashes everywhere which should have
been removed before it left the workshop.

Of course mistakes happen, but if garages are to rebuild their poor
reputation, they need to change the culture that has pervaded the
industry for decades, of treating the customer like suckers.

E-mail address, hopefully self-explanatory
Andy Pandy

 

THIS:
"I took it to the main dealer because I THOUGHT I would get a quality
job."

PLUS THIS:
"I was prepared to a premium price to get a quality job. But all I
got was fobbed of with waiting for parts."

MINUS:
"I accept mistakes happen."

PLUS:
"The fact is this dealer told bare face lies to protect the reputation
of the garage."

MINUS:
"I dont like LIARS."

PLUS:
"It is NOT the first time this dealer has tried to con us."

EQUALS:

Oh well, mother dearest took her 3yo Astra to the Vauxhall dealer for
its first MoT a couple of months ago. She won't go back again.

If you take a Vauxhall car to a Vauxhall garage then the garage sees
that you want to pay the maximum possible price for the 'service' you
will receive.

--Nick.

 

I Vauxhall employ mechanics or 'fitters'?

--Nick.

 

If you don't get any joy out of the garage then I would suggest asking
them for the address of the Quality Director, it would give them some
idea of what might happen.

Out of interest, are you going to mention about the oil splattered all
over the front of the car/window? They may possibly say that they
left the oil filler cap off by mistake, I suppose.

--Nick.

 

It's more that Britain is a bit shit than the British motor trade
industry.

--Nick.

 

Mistakes happen.

Retail: Wrong colour product
Product swapped.

Commercial: 30,000 plugs sent, wrong shape
All replaced.

Government: Sums didn't add up
DESTROY! END OF WORLS!

Medical: Heart transplant, bypass undertaken. Kidney arrives in box
instead of heart.
Bit of a bugger really. But mistakes happen, it's just that
they're more annoying than others sometimes.

--Nick.

 

As I have said before - WHAT DO YOU WANT FROM THE GARAGE?

I've just spent a few minutes reading the whole of this thread, and can't
see the problem with what FatSod is expecting.

The garage clearly cocked something up, ending up with damaged valves (or
some sort of damage in the head) which they put right, including a new head
gasket along the way. Now as far as they've told him, none of this work has
even taken place. What if 6 months down the line the head gasket goes
again, due to something like incorrect tightening of the head bolts
(wouldn't surprise me, as surprisingly few mechanics seem to know or care
what a torque wrench is IME) - he has absolutely no comeback and would be
told that it can happen due to the age/mileage of the vehicle, and would
just get completely bullshitted to.

If he can get them to admit now that they cocked up, and ended up needing to
do head work and replace the head gasket, and provided him with a 100%
discounted invoice for the work (basically a basic warranty for the work),
then he'll be covered just in case it does go wrong. I think that's what
he's after, and he has stated that a few times.

Peter

 

While everyone seems to be moaniing and complaining about the owner, I
think in this country, we don't complain enough. Fair enough, the
problem has been rectified, but as said before the work carries no
guarantee whatsoever - and that is what's pissing him off. We all want
good customer service, and after all you wouldn't expect this behavior
from a main dealer. Just my 2p worth.

Steve.

 

All I can say is good on fat sod for not letting people tread all over him!.
How some can call him a moaner i do not know?

I mean if it states that any work that is done undocumented will have no
garanttee I think I would like them to admit it too and to give me a
receipt of some sort for the work they had done to fix the cockups

Theese are cars your talking about remember and the bills dont come cheap.

 

But surely his point is that he knew from the experience of others, the
consequences of the job not been done correctly.

After all, that's why he made the decision to take it to a main Vauxhall
garage, and was prepared pay extra to have the job 'professionally' carried
out, i.e.to 'avoid' the very thing that allegedly happened!

If Vauxhall themselves can't do, what after all with the correct tools
should be a relatively straight forward job, then who can?

 

You idiot.